Question 1

Are your candles handmade?

Accepted Answer

Yes. Every candle is lovingly handcrafted in our atelier, making each piece truly one of a kind. Because they are made by hand, slight variations in colour, finish, or decorative details are part of their unique charm.

Question 2

What wax do you use?

Accepted Answer

We carefully select different premium wax blends depending on the candle's design and intended performance. The exact wax type used for each candle is listed in its individual product description.

Question 3

What type of wick do you use?

Accepted Answer

We use different wick types depending on the candle's size and design to ensure the best possible performance. The wick information for each candle can be found on its product page.

Question 4

Where are your candles made?

Accepted Answer

All of our candles are handcrafted in our atelier with great attention to detail and quality.

Question 5

What sizes do you offer?

Accepted Answer

Our collection includes candles in a variety of sizes. Please refer to each product page for the exact dimensions and weight.

Question 6

What makes your candles different?

Accepted Answer

Our candles are designed to be more than just home fragrance—they're decorative pieces made to elevate your space. Combining handcrafted craftsmanship, luxurious fragrances, elegant designs, and premium materials, each candle is created to bring beauty and warmth into your home. Many of our products can also be customised, making them a thoughtful and unique gift.

Question 7

Are all of your candles meant to be burned?

Accepted Answer

Not necessarily. Some of our candles are designed primarily as decorative pieces, while others are suitable for burning. Please check the product description before lighting your candle.

Question 8

Do I need to trim the wick before the first burn?

Accepted Answer

No. Every candle arrives with the wick pre-trimmed and ready to light. If you burn your candle multiple times, trimming the wick before each subsequent burn will help maintain a cleaner flame.

Question 9

How long should I burn my candle?

Accepted Answer

Recommended burn times vary depending on the candle's size and design. Please refer to the individual product description for guidance.

Question 10

Will decorative candles drip?

Accepted Answer

Yes. Sculptural candles and decorative designs naturally lose their shape as they burn and may drip wax. Always place them on a heat-resistant tray or dish large enough to catch any melted wax.

Question 11

How should I display decorative candles?

Accepted Answer

To preserve their appearance, keep decorative candles away from direct sunlight, radiators, or other heat sources. Prolonged exposure may cause colours to fade or change over time.

Question 12

Will my candle look exactly like the photos?

Accepted Answer

We do our best to ensure every candle closely matches the product photos. Because each piece is handmade, small variations in decorative elements—such as fruit toppings or other handcrafted details—may occur. These slight differences make every candle unique while maintaining the same overall design and colour palette.

Question 13

Candle Safety

Accepted Answer

* Never leave a burning candle unattended.
* Keep candles away from children and pets.
* Always burn candles on a stable, heat-resistant surface.
* Keep away from curtains, furniture, and other flammable materials.
* Never move a candle while it is burning or while the wax is still hot.
* Extinguish the candle before it burns completely.

Question 14

Can I customise my candle?

Accepted Answer

Yes. We love bringing our customers' ideas to life. If you have a specific design, colour palette, fragrance, or occasion in mind, we'd be delighted to discuss a custom order.

Question 15

Can I request a custom candle bouquet?

Accepted Answer

Absolutely. We create personalised candle bouquets and custom colour palettes for birthdays, weddings, anniversaries, baby showers, corporate gifts, and many other special occasions.

Question 16

Can I include a gift message?

Accepted Answer

Of course. Simply leave a note with your order and send your gift message through our Contact Form. We'll include it with your order.

Question 17

Are your candles suitable as gifts?

Accepted Answer

Yes. Every candle is beautifully presented in our custom gift-ready packaging, making it perfect for gifting without the need for additional wrapping.

Question 18

How long does it take to prepare my order?

Accepted Answer

Preparation times vary depending on the product and whether it is made to order. Estimated processing times are displayed on each product page and during checkout.

Question 19

Can I change or cancel my order?

Accepted Answer

If your order has not yet entered production or been dispatched, we'll do our very best to accommodate your request. Please contact us as soon as possible.

Question 20

What should I do if my order arrives damaged?

Accepted Answer

We take great care when packaging every order, but if your item arrives damaged, please contact us as soon as possible through our Contact Form or by email. Include your order number along with clear photos of the item and its packaging so we can resolve the issue promptly.

Question 21

Do you accept returns?

Accepted Answer

Uncollected or refused courier parcels are reviewed before refund timing, refund amount, or next steps are confirmed. See the [Terms & Conditions returns section](/en/terms#returns) for the full policy.

Question 22

How can I contact you?

Accepted Answer

You can contact us anytime through our Contact Form or by email. We aim to respond to all enquiries as quickly as possible.

FAQ

About Our Candles

Still have a question?

Handmade in the atelier

Gift-ready packaging

Personal support

FAQ

About Our Candles

Still have a question?

Handmade in the atelier

Gift-ready packaging

Personal support